Frequently Asked Questions

No, only the vehicle owner needs Sentry Driver installed.

Sentry Driver connects directly to your Tesla through Tesla’s Fleet Telemetry API. Other drivers of your vehicle:

• Don’t need to download any app
• Don’t need to remember to turn anything on
• Don’t need to do anything differently when driving

The app works automatically. When someone else drives your Tesla, you receive alerts based on your configured rules. When you’re driving (detected via Bluetooth), alerts are automatically suppressed.

This works for any scenario where you share your vehicle - whether with family members, teenagers learning to drive, or anyone else.

Sentry Driver uses Bluetooth to detect when your phone is near the vehicle.

Here’s how it works:

1. Your phone must be set up as a key to your Tesla (via the Tesla app)
2. When you’re in or near the car with your phone, Sentry Driver detects your presence via Bluetooth
3. When your phone is detected, alerts are automatically suppressed
4. When your phone is not detected, alerts are enabled

This means you don’t need to remember to toggle anything on or off - the app intelligently knows whether you’re the one driving based on your phone’s presence.

What if I leave my phone at home?

If you drive without your phone, the app won’t detect you as the driver and you may receive alerts. You can easily dismiss these in the app, or mark drives as “owner present” after the fact.

Sentry Driver only accesses the driving data needed to monitor safety.

Through Tesla’s official Fleet API, we access:

• Vehicle location during trips (for zone monitoring and trip history)
• Speed data (for speeding alerts)
• Trip start/end times (for curfew monitoring)
• Driving events like hard braking or acceleration

We do NOT access:

• Video footage from your Tesla’s cameras
• Your Tesla account credentials (you authenticate directly with Tesla)
• Climate or entertainment settings
• Vehicle commands (we can’t honk, lock, or control your car)

All data is encrypted in transit and stored securely. You can delete all your data at any time from within the app.

Sentry Driver requires Tesla’s Fleet Telemetry API, which has specific vehicle and firmware requirements.

Supported vehicles:

Not supported:

• Model S/X with MCU1 (typically manufactured before March 2018) - hardware limitation, cannot be upgraded via software

The app uses Tesla’s official Fleet Telemetry API for real-time vehicle data streaming. Your vehicle must meet the firmware requirements above and complete key pairing during setup.

You can check your firmware version in your Tesla under Controls > Software.

Sentry Driver offers flexible subscription plans based on how many vehicles you need to monitor.

Subscription Tiers:

• 1-Vehicle Plan - Monitor 1 Tesla
• 2-Vehicle Plan - Monitor up to 2 Teslas
• 3-Vehicle Plan - Monitor up to 3 Teslas
• 5-Vehicle Plan - Monitor up to 5 Teslas

Billing Options:

• Monthly - Great for trying the service or seasonal monitoring
• Yearly - Best value for year-round monitoring
• Lifetime - One-time purchase, no recurring fees

All plans include:

• All features (speeding alerts, curfew monitoring, geofences, accident detection)
• 7-day free trial
• Owner presence detection via Bluetooth

Need more vehicles? You can also purchase lifetime vehicle slots - one-time purchases that permanently add monitoring capacity to your account.

For exact pricing, check the Google Play Store (iOS coming soon).

Yes, Sentry Driver offers flexible rule configuration for different monitoring needs.

You can configure:

• Multiple speed limit rules with different thresholds
• Different curfew times for different days
• Multiple geofence zones (home, school, work, etc.)
• Separate accident detection and driving behavior sensitivity

Use cases:

• Family with new drivers: Set stricter speed limits and curfews for teenagers learning to drive
• Shared vehicle: Get alerts whenever the car leaves a certain area or drives at night
• Peace of mind: Know when your vehicle is being driven and receive accident alerts

All rules can be configured to only trigger when you (the owner) are not present, based on Bluetooth detection.

Yes, Sentry Driver supports monitoring multiple Tesla vehicles.

Your subscription tier determines how many vehicles you can actively monitor:

• 1-Vehicle Plan - Monitor 1 Tesla
• 2-Vehicle Plan - Monitor up to 2 Teslas
• 3-Vehicle Plan - Monitor up to 3 Teslas
• 5-Vehicle Plan - Monitor up to 5 Teslas

You can also purchase lifetime vehicle slots to permanently add more capacity beyond your subscription tier.

With multiple vehicles:

• Each vehicle has its own rules and settings
• Get alerts from any monitored vehicle
• See which car was used for each trip
• Customize notification sounds per vehicle to quickly identify which Tesla triggered an alert

You can change which vehicles are actively monitored at any time within your plan’s limit.

Sentry Driver sends real-time alerts for various driving events.

You can configure alerts for:

Speed Alerts

• Over speed limit (any amount)
• Custom speed threshold (e.g., alert if over 70 mph)

Time-Based Alerts

• Curfew violations (driving after set hours)
• Late night driving
• Trip duration alerts

Location Alerts

• Leaving home zone
• Entering restricted areas
• Arriving at or leaving specific locations

Driving Behavior

• Hard braking events
• Rapid acceleration
• Trip start and end notifications

Safety

• Possible accident detection

You can customize which alerts you receive. All alerts can be configured to only trigger when you (the owner) are not present.

No, Tesla Premium Connectivity is not required for Sentry Driver.

Sentry Driver connects to your Tesla through Tesla’s Fleet API, which works independently of Premium Connectivity. Your vehicle just needs basic cellular connectivity (included with all Tesla vehicles) to report driving data.

You’ll get:

• Real-time driving alerts
• Trip history and tracking
• Accident detection
• All monitoring features

All of this works whether or not you have Tesla’s Premium Connectivity subscription.

Setting up Sentry Driver takes just a few minutes.

1. Download the app from Google Play (iOS coming soon)

2. Connect your Tesla account - tap “Connect with Tesla” and sign in directly on Tesla’s website. We use Tesla’s official OAuth system and never see your password. Your Sentry Driver account is created automatically when you authorize.

3. Grant permissions - approve access to vehicle information (required) and optionally vehicle location for maps and geofencing

4. Select your vehicle - choose which Tesla to monitor from your connected vehicles

5. Complete key pairing - if prompted, follow the instructions to pair Sentry Driver with your vehicle for real-time telemetry

6. Set up owner detection - grant Bluetooth permissions so the app knows when you’re driving (requires your phone to be set up as a Tesla key)

7. Configure your rules - set speed limits, curfew times, geofences, and other monitoring preferences

That’s it! The app will start monitoring automatically whenever someone else drives your Tesla.

No, Sentry Driver has minimal impact on your Tesla’s battery.

Unlike apps that constantly wake your Tesla to check status, Sentry Driver:

• Only receives data when the car is already awake (during/after driving)
• Never sends commands that wake your sleeping Tesla
• Uses Tesla’s efficient Fleet API which is designed for minimal battery impact

Your Tesla’s battery life will remain essentially unchanged. The monitoring happens through the same systems Tesla uses for its own app, which are optimized for efficiency.

The 7-day free trial includes all features with no limitations.

During your trial, you get full access to:

• Real-time driving alerts (speed, braking, acceleration)
• Curfew and geofence monitoring
• Accident detection
• Trip history and maps
• Owner presence detection via Bluetooth

No credit card is required to start the trial. At the end of 7 days, you can choose to subscribe to continue using Sentry Driver, or the app will simply stop sending alerts.

This gives you plenty of time to experience how the app works with your driving patterns before committing to a subscription.

You can cancel anytime through your app store - no hassle, no questions.

On Android:

1. Open Google Play Store
2. Tap Menu > Subscriptions
3. Find Sentry Driver
4. Tap Cancel

After canceling:

• You’ll continue to have access until your current billing period ends
• No refunds for partial months
• Your data remains in the app if you decide to resubscribe later
• You can delete all your data from within the app if you prefer

We don’t make cancellation difficult because we want families to use Sentry Driver because it genuinely helps - not because they’re trapped in a subscription.

For Bluetooth-based driver detection to work reliably, your phone must be paired as a key to your Tesla.

The app detects your presence by looking for your phone’s Bluetooth connection to your Tesla. This only works if:

1. Your phone is set up as a Tesla key - Use the Tesla app to add your phone as a key (Settings > Locks > Phone Key)
2. Bluetooth is enabled on your phone at all times
3. You’re within range - Your phone needs to be within about 2 meters of the vehicle

Why this matters:

When your phone is paired as a Tesla key, it maintains a constant Bluetooth connection with your vehicle. Sentry Driver uses this existing connection to determine if you’re the one driving. If your phone isn’t set up as a key, there’s no Bluetooth connection for the app to detect.

Common issues:

• Phone not added as Tesla key in the Tesla app
• Bluetooth turned off on your phone
• Phone too far from vehicle (e.g., in a bag in the trunk)
• Bluetooth permissions not granted to Sentry Driver

Android users: Make sure to disable battery optimization for Sentry Driver, or background Bluetooth checks won’t work.

On Android, you must disable battery optimization for Sentry Driver to receive notifications reliably.

Android aggressively limits background app activity to save battery. This can prevent Sentry Driver from:

• Receiving push notifications when the app is closed
• Performing background Bluetooth checks for driver detection
• Processing alerts in real-time

How to fix:

1. Open your phone’s Settings
2. Go to Apps > Sentry Driver
3. Tap Battery (or Battery optimization)
4. Select Unrestricted or Don’t optimize

Samsung devices may require additional steps:

1. Go to Settings > Device care > Battery
2. Tap App power management or Sleeping apps
3. Remove Sentry Driver from any sleeping/restricted lists
4. Add Sentry Driver to Never sleeping apps

Why this is necessary:

Unlike iOS, Android allows apps to be completely suspended in the background. When this happens, the app cannot receive the silent notifications needed for driver presence checks or process incoming alerts. Disabling battery optimization ensures Sentry Driver can run in the background when needed.

Sentry Driver requires Tesla’s Fleet Telemetry API, which has specific firmware requirements.

How to check your firmware:

Open the Tesla app and look at your vehicle’s software version, or check in your car under Controls > Software.

What if my firmware is too old?

Your Tesla will update automatically when new firmware is available. You can check for updates in your car under Controls > Software > Check for Updates. Updates are rolled out gradually by Tesla, so it may take some time before your vehicle receives the latest version.

Special note for pre-2021 Model S/X:

Pre-2021 Model S and Model X with MCU2 require firmware 2025.20+ and do not need key pairing. Instead, you must enable “Allow Third-Party App Data Streaming” in your vehicle’s Settings > Safety menu.

Pre-2021 vehicles with MCU1 hardware cannot support Fleet Telemetry regardless of firmware version - this is a hardware limitation.

Pre-2021 Model S and Model X have different requirements depending on hardware.

Sentry Driver uses Tesla’s Fleet Telemetry API, which has specific hardware requirements:

Pre-2021 Model S/X with MCU2:

• Supported with firmware 2025.20 or newer
• Does not require key pairing - instead, enable “Allow Third-Party App Data Streaming” in your vehicle’s Settings > Safety menu
• Full real-time telemetry features available once firmware requirement is met

Pre-2021 Model S/X with MCU1:

• Not supported - hardware limitation that cannot be resolved through software updates
• MCU1 vehicles (typically manufactured before March 2018) lack the necessary hardware capabilities
• No workaround available

How to know which MCU you have:

• MCU1: Slower touchscreen, manufactured before ~March 2018
• MCU2: Faster, more responsive touchscreen, or MCU2 retrofit installed
• If your vehicle can receive firmware 2025.20+, you likely have MCU2

MCU2 Upgrade:

Tesla offers an MCU2 retrofit for some older vehicles. If your vehicle has MCU1, contact Tesla Service to see if you’re eligible for the upgrade. This would enable Fleet Telemetry support.

Key pairing establishes a secure connection between your Tesla and the Sentry Driver service, enabling real-time telemetry.

When you set up Sentry Driver, you may be asked to complete a key pairing process. This is a one-time setup that authorizes the app to receive real-time data from your vehicle.

How key pairing works:

1. Tap “Install Encryption Key” in the app to open Tesla’s official key installation page
2. Sign in with your Tesla account and approve the key
   • Account owners can approve remotely
   • If you’re listed as a “driver” on the account, you’ll need to be near the vehicle and approve on the car’s touchscreen
3. Once approved, your vehicle can securely send telemetry data to Sentry Driver
4. Return to the app - it will show your vehicle as paired and ready for monitoring

The Sentry Driver app guides you through this process during setup. If your vehicle is already key-paired from a previous setup, you won’t need to do it again.

Why it’s required:

Tesla’s Fleet Telemetry system uses end-to-end encryption. Key pairing establishes the cryptographic trust needed for your vehicle to securely send data to Sentry Driver. Without this, we cannot receive real-time telemetry from your car.

Benefits of key pairing:

• Real-time driving alerts and notifications
• Live location tracking during drives
• Accident detection capabilities
• Speed limit and driving behavior monitoring

Note: Key pairing is separate from adding your phone as a Tesla key. Both are recommended for full functionality - phone key for driver presence detection, and app key pairing for real-time telemetry.

Critical alerts can bypass Do Not Disturb and silent mode to ensure you never miss important safety notifications.

This feature is particularly useful for accident detection alerts, where immediate notification could be crucial.

On Android:

Android handles notification priority through notification channels. You can configure these in your phone’s settings to allow Sentry Driver notifications to bypass Do Not Disturb:

1. Go to Settings > Apps > Sentry Driver > Notifications
2. Find the notification channel you want to prioritize
3. Enable Override Do Not Disturb

iOS (Coming Soon):

When the iOS app launches, it will support Apple’s Critical Alerts feature, which can bypass silent mode and Do Not Disturb. This requires iOS 12 or later.

If you’re receiving accident alerts from normal driving, try adjusting the sensitivity level.

Accident detection works by monitoring the G-forces experienced by your vehicle. Some driving conditions can trigger false positives:

• Driving over potholes or speed bumps at speed
• Aggressive driving on bumpy roads
• Sudden maneuvers to avoid obstacles

How to adjust sensitivity:

1. Open Sentry Driver and go to Rules
2. Find your Accident Detection rule
3. Adjust the sensitivity:
   • Low (2G threshold) - Most sensitive, catches minor incidents but may have false positives
   • Medium (4G threshold) - Balanced, industry-standard threshold
   • High (8G threshold) - Least sensitive, only triggers on severe impacts

Recommended settings:

• Start with Medium for most users
• If you drive on rough roads regularly, try High (less sensitive)
• If your vehicle is often parked in high-risk areas and you want to catch even minor bumps, use Low (more sensitive)

Understanding G-forces:

• Normal driving: 0.2-0.5G
• Hard braking: 0.5-1G
• Minor fender bender: 2-4G
• Significant collision: 4-8G
• Severe crash: 8G+

The app has a 5-minute cooldown between alerts to prevent notification spam from repeated triggers.

If you exceed your vehicle limit, you’ll need to choose which vehicles to monitor or upgrade your subscription.

Your subscription tier determines how many vehicles you can actively monitor:

• 1-Vehicle Plan: Monitor 1 Tesla
• 2-Vehicle Plan: Monitor up to 2 Teslas
• 3-Vehicle Plan: Monitor up to 3 Teslas
• 5-Vehicle Plan: Monitor up to 5 Teslas

What happens when you exceed the limit:

1. You can still see all your Tesla vehicles in the app
2. You’ll be prompted to select which vehicles to actively monitor
3. Vehicles not selected won’t receive real-time monitoring or alerts
4. You can swap which vehicles are monitored at any time

If you downgrade your subscription:

When you switch to a lower tier, the system will automatically deactivate monitoring on your oldest-added vehicles to fit within the new limit. You can manually choose different vehicles afterward.

Need more capacity?

• Upgrade your tier: Switch to a plan with more vehicles
• Add lifetime slots: Purchase individual permanent vehicle slots that stack with your subscription

Lifetime slots are one-time purchases that add permanent monitoring capacity, regardless of your subscription tier.

Lifetime vehicle slots are one-time purchases that permanently add vehicle monitoring capacity to your account.

Unlike subscription tiers that require ongoing payments, lifetime slots are purchased once and never expire.

How they work:

• Each lifetime slot adds capacity to monitor one additional vehicle
• Slots are permanent - they remain on your account forever
• Slots stack with your subscription tier

Example:

If you have a 2-Vehicle subscription and purchase 2 lifetime slots, you can monitor up to 4 vehicles total (2 from subscription + 2 from lifetime slots).

When to consider lifetime slots:

• You have more vehicles than your subscription covers
• You want to reduce long-term costs
• You prefer one-time payments over recurring fees
• You’re adding a new Tesla to your household

Where to purchase:

You can buy lifetime slots directly in the app under Settings > Subscription > Manage Lifetime Slots.

Note: Lifetime slots are tied to your account, not to specific vehicles. If you sell a Tesla and buy a new one, you can simply deactivate the old vehicle and activate the new one - your lifetime slots remain available.

Rules have a cooldown period to prevent notification spam from repeated triggers.

When a rule is triggered (like speeding or hard braking), there’s a default 5-minute cooldown before the same rule can trigger again for the same vehicle.

Why cooldowns exist:

• Prevents dozens of alerts during a single speeding episode
• Reduces notification fatigue
• Ensures alerts remain meaningful and actionable
• Saves battery on both your phone and vehicle

How it works:

1. You exceed the speed limit and receive an alert
2. For the next 5 minutes, additional speed violations won’t trigger new alerts
3. After 5 minutes, the next violation will trigger a new alert

This applies to:

• Speed limit alerts
• Hard braking alerts
• Hard acceleration alerts
• Accident detection
• Curfew violations (once per curfew period)
• Geofence alerts

Note: The cooldown is per rule, per vehicle. If you have multiple vehicles or multiple rules, each has its own independent cooldown timer.

Your Tesla may show as offline when it’s asleep, has no cellular connection, or is in a low-power state.

This is normal behavior and not a problem with Sentry Driver.

Common reasons your vehicle appears offline:

1. Vehicle is asleep: Teslas enter sleep mode to conserve battery when parked. This is normal and healthy for the battery. Fleet Telemetry only streams data when the vehicle is awake.

2. Poor cellular coverage: If your Tesla is parked in a garage, underground, or in an area with weak cellular signal, it may not be able to communicate.

3. Power saving mode: Some vehicles have energy-saving settings that limit connectivity when parked.

What happens when offline:

• Telemetry data is not streamed while the vehicle is asleep
• The vehicle will reconnect automatically when it wakes up (e.g., when you start driving or open the Tesla app)
• You can wake the car using the Tesla app if needed

When to be concerned:

If your vehicle has been driving but still shows offline for an extended period, check:

• Your Tesla’s cellular connectivity in the car’s settings
• Whether your Tesla account is still connected in Sentry Driver
• That you haven’t revoked Sentry Driver’s access in your Tesla account settings
• That the key pairing is still active

Driver detection is highly accurate when your phone is set up as a Tesla key, but there are some edge cases to be aware of.

The system uses Bluetooth to detect whether your phone is present in the vehicle. When your phone is detected, the app knows you’re likely the driver and can suppress notifications meant for when someone else is driving.

Factors that affect accuracy:

High accuracy situations:

• Phone is set up as a Tesla key in the Tesla app
• Phone is in your pocket, purse, or cup holder
• Bluetooth is enabled and permissions granted
• Battery optimization disabled (Android)

Potential false positives (alerts when you’re driving):

• Phone left at home while you drive
• Phone in airplane mode or Bluetooth off
• Phone battery dead
• Phone stored in RF-blocking case/bag

Potential false negatives (no alerts when someone else drives):

• You’re a passenger in the car with your phone
• Your phone is accidentally left in the car

Tips for best accuracy:

1. Always carry your phone when driving your Tesla
2. Keep Bluetooth enabled
3. Ensure the Sentry Driver app has Bluetooth permissions
4. On Android, disable battery optimization for the app

Range limit: Your phone must be within approximately 2 meters (6 feet) of the vehicle to be detected. This prevents detection when you’re simply near the car but not inside.

Yes, Sentry Driver supports both miles per hour (mph) and kilometers per hour (km/h) for speed limits.

You can change your preferred units in the app settings:

1. Open Sentry Driver
2. Go to Settings
3. Find Speed Units or Units preference
4. Select km/h or mph

How it works:

• Speed limit rules display in your chosen unit
• When creating a speed limit rule, enter the value in your preferred unit
• All speed-related notifications will show values in your selected unit
• The underlying calculation is precise - no rounding errors when converting

For international users:

The app automatically respects your unit preference throughout the interface. If you travel between countries with different speed conventions, simply change the setting and your existing rules will display correctly in the new unit.

Note: Your unit preference is stored on your device. If you use Sentry Driver on multiple devices, you may need to set the preference on each one.

Geofences let you receive alerts when your Tesla enters or leaves specific areas like school, work, or home.

To create a geofence:

1. Open Sentry Driver and go to Rules
2. Tap Add Rule and select Geofence
3. Use the map to position your zone:
   • Tap to set the center point
   • Drag the edge to adjust the radius
   • Pinch to zoom the map for precision
4. Configure your alerts:
   • Alert on entry, exit, or both
   • Optionally, only alert when owner is absent
5. Give your zone a name (e.g., “School”, “Work”, “Home”)
6. Save the rule

Tips for effective geofences:

• Size matters: Make the radius large enough to account for GPS accuracy (at least 100 meters recommended)
• Naming: Use descriptive names so alerts are meaningful
• Multiple zones: Create separate geofences for different locations
• Entry vs. exit: Choose based on what you want to know (e.g., “arrived at school” vs. “left school”)

Example use cases:

• Get notified when your vehicle arrives at or leaves a location
• Know when someone leaves home with your Tesla
• Track when the car enters or exits a specific area
• Monitor when your vehicle leaves a designated parking area

Note: Geofences require your vehicle to have location permissions enabled in Sentry Driver’s Tesla connection.

Yes, curfew rules use your local time zone and work correctly even when traveling.

When you create a curfew rule, the times you set are based on your device’s local time zone at the moment of creation.

How it works:

• Set curfew times in your local time (e.g., 10 PM to 6 AM)
• The rule stores these times with timezone information
• Alerts trigger based on the configured times, adjusted for time zone

Example:

You set a curfew from 10:00 PM to 6:00 AM in New York (Eastern Time):

• If the car is driven at 11:00 PM Eastern, you’ll get an alert
• If you travel to California and drive at 11:00 PM Pacific, the rule still applies correctly

Configuring days:

You can specify which days the curfew applies:

• Every day: Curfew active all week
• Specific days: Only active on selected days (e.g., school nights only)
• Weekdays/Weekends: Quick presets for common patterns

To create a curfew rule:

1. Go to Rules > Add Rule > Curfew
2. Set the start time (when curfew begins)
3. Set the end time (when curfew ends)
4. Select which days it applies
5. Optionally enable “only when owner absent”
6. Save the rule

Tip: Curfews that span midnight work correctly - setting 10 PM to 6 AM creates a curfew for those nighttime hours.

Yes, you can set different notification sounds for each vehicle to quickly identify which Tesla triggered an alert.

This is especially useful if you monitor multiple vehicles and want to know immediately which one needs attention.

Available sounds:

• System Default
• Sci-Fi
• Police
• Yelp
• Robot
• Critical

To change a vehicle’s notification sound:

1. Open Sentry Driver
2. Switch to the vehicle you want to configure (use the vehicle selector)
3. Go to Settings tab
4. Tap Sound & Vibration under Notifications
5. Select your preferred sound (it will preview when tapped)

Tips for multiple vehicles:

• Assign distinct sounds to each vehicle
• Use memorable associations (e.g., “Robot” for your Cybertruck)
• The “Critical” sound is attention-grabbing for your primary vehicle

Per-vehicle settings also include:

• Notification escalation mode (standard, escalate to critical, always critical)
• Battery degradation alerts toggle
• Individual rule configurations

Note: Custom sounds are currently available on Android. iOS support coming soon.

Hard braking alerts during parking maneuvers are filtered out by requiring a minimum speed threshold.

The app ignores hard braking and acceleration events when the vehicle is moving slower than approximately 3 mph (5 km/h). This prevents false alerts from:

• Parking lot maneuvers
• Backing into a parking space
• Pulling into a garage
• Stop-and-go traffic at very low speeds

How it works:

The driving behavior detection system only triggers when:

1. The vehicle is traveling above the minimum speed threshold (3.2 mph / 1.43 m/s)
2. The deceleration exceeds the configured sensitivity level

If you’re still getting false alerts:

Try adjusting the sensitivity level for your driving behavior rule:

1. Go to Rules > Driving Behavior
2. Change sensitivity:
   • High (-2.5 m/s²) - Most sensitive, may catch normal hard stops
   • Medium (-4.0 m/s²) - Balanced, recommended for most users
   • Low (-6.0 m/s²) - Only aggressive braking, fewest alerts

Note: Accident detection is separate and works even when parked (to catch hit-and-run incidents). If you’re getting false accident alerts while parked, adjust the accident detection sensitivity instead.

If Sentry Driver loses connection to your Tesla account, you can reconnect through the app settings.

When to reconnect:

• You changed your Tesla account password
• You revoked Sentry Driver’s access in your Tesla account
• You’re seeing “Tesla account disconnected” errors
• Vehicles aren’t showing up or updating

To reconnect:

1. Open Sentry Driver
2. Go to Settings > Tesla Account
3. Tap Reconnect or Sign in with Tesla
4. You’ll be redirected to Tesla’s secure login page
5. Enter your Tesla credentials and approve access
6. Return to Sentry Driver - your vehicles should reappear

What permissions to grant:

When connecting, Tesla will ask you to approve specific permissions:

• Vehicle Information (required) - Needed for all features
• Vehicle Location (recommended) - For maps and geofencing
• Vehicle Commands (optional) - Not currently used

Security note:

Sentry Driver uses Tesla’s official OAuth system. We never see or store your Tesla password - you authenticate directly with Tesla, and we receive a secure token that can be revoked at any time.

After reconnecting:

• Your existing rules and settings are preserved
• Vehicles should sync within a few moments
• If issues persist, try logging out and back in to Sentry Driver